Terms of service
Terms of Service – LunaLumen
Overview
This website is operated by LunaLumen. Throughout the site, the terms “we”, “us” and “our” refer to LunaLumen. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”).
Please read these Terms of Service carefully before using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions, then you may not access the website or use any services.
1. General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service or Products without express written permission from us.
2. Products & Services
All of our items are handmade and may vary slightly from images shown due to the natural materials used (e.g. crystals, stones, charms). These variations are not considered faults.
We do not guarantee that the colours and appearance of products will be exactly as seen on your device screen.
We reserve the right to limit sales of our products or Services to any person, region or jurisdiction at any time.
3. Custom Orders
Custom and personalised orders are final sale and cannot be returned or exchanged. It is your responsibility to ensure all order details are accurate before confirming your purchase.
4. Accuracy of Billing & Account Information
You agree to provide current, complete, and accurate purchase and account information for all transactions. We reserve the right to refuse or cancel any order placed, and may limit or cancel quantities purchased per person, per household, or per order.
5. Intellectual Property
All content on this site, including product photos, descriptions, logos, graphics, and text, is the property of LunaLumen and is protected by copyright and intellectual property laws.
You may not use our content or products for commercial use without our written permission.
6. Third-Party Tools & Links
We may provide access to third-party tools or links (e.g. social media, payment providers) over which we have no control. You acknowledge and agree that we provide access “as is” and without any warranties or endorsements.
Use of any third-party services is at your own risk.
7. Limitation of Liability
To the fullest extent permitted by law, LunaLumen shall not be liable for any injury, loss, claim, or damage arising from your use of our products or services.
Due to the handmade nature of our products, please take care when handling, especially around children or pets.
8. Changes to Terms
We reserve the right to update, change or replace any part of these Terms of Service by posting updates to our website. It is your responsibility to check this page periodically for changes.
Contact Information
Questions about the Terms of Service can be sent to:
📧 LunaLumen.au@outlook.com
📍 Waikiki, WA 6169, Australia